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What is the meaning of monthly bandwidth (upload limit)?
It is limit for seeding traffic. Download traffic, FTP transfers, sync apps’ traffic not counted into the bandwidth.

When monthly bandwidth is being reset? On my due date or with a new month?
Bandwidth resets with a new calendar month, it’s not depending on your due date.

What will happen if I reach my monthly limit?
Your upload(seeding) speed would be limited to 1000kb/s until next calendar month.

Sometimes I run out of my upload limit a few days before the end of the month. But I don’t need a higher plan, can I just extend limit somehow?
You can raise a support ticket and ask for bandwidth extension. If your server still has some bandwidth left we can extend your personal limit. But we are not allowed to abuse this feature and if you’re breaking your limits every month you should think about an upgrade to plan with more bandwidth. 

I’ve downloaded a torrent and it’s not seeding. Why?
Most common reason - you’re using a public tracker. We’re not allow seeding on public trackers to prevent abuse of servers because public trackers usually have more connections and this loads server much more hardly. 

I using private tracker but my torrents still aren’t seeding.
Check seeds of the torrent. If it has too many seeds you may have low priority to seed it.
Also, check the status of the downloaded torrent. It’s should be “seeding”, not “finished”.

I’m confused by your setup and applications. Do you have tutorials for the apps?
Yes, you can look in our helpdesk: 
English version: https://seedboxhelp.ladesk.com/
The French version will come out soon.

How can I pay for my order? Do you accept bank cards?
At the moment we only accept Paypal payments and Bitcoins.

I want to have SSH access to the seedbox or made some changes in the setup (add an extra application that I need, etc).
We’re not providing SSH access to our servers because of security reasons. Seedboxes are going with the standard setup. You can request for custom changes but we do not promise to accomplish this.

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